Refund policy

RETURN & REFUND POLICY

Effective Date: 09/21/2026

At Home Recovery Sanctuary, we want you to feel confident when purchasing products for your home wellness and recovery space. Because many of our products are large, high-value items that may be shipped directly from the manufacturer or supplier, return and cancellation requirements may vary by product.

Please review this Return & Refund Policy carefully before placing your order.

1. Scope

This Return & Refund Policy applies to eligible purchases made through the Home Recovery Sanctuary website at https://homerecoverysanctuary.com

By placing an order with Home Recovery Sanctuary, you acknowledge that you have reviewed and agree to the terms of this policy.

Nothing in this policy is intended to limit any rights or remedies available to you under applicable federal, state, or local law.

2. Contact Us

For questions regarding a return, cancellation, damaged shipment, exchange, or refund, please contact:

Home Recovery Sanctuary
Email: CustomerService@homerecoverysanctuary.com
Phone: (218) 779-4772
Address: 26234 120th St SW, Euclid, Minnesota 56722

Customer Service Hours: Monday-Friday 0800-1600 CST

Please do not return a product without first contacting us and receiving return authorization.

3. Return Eligibility

Unless otherwise stated on the applicable product page or required by law, eligible products may be returned within 30 days of delivery.

To qualify for a return, the product generally must:

  • Be unused, uninstalled, and in new and resalable condition;

  • Be returned in its original packaging, including boxes, pallets, protective materials, manuals, accessories, hardware, and other components;

  • Show no signs of use, assembly, installation, modification, damage, or misuse;

  • Include proof of purchase; and

  • Receive return authorization from Home Recovery Sanctuary before being shipped.

Some products are subject to manufacturer-specific return policies, restocking fees, or other restrictions. When applicable, these requirements will be communicated before the return is authorized.

Products that have been installed, assembled, used, modified, or damaged after delivery may not be eligible for return except where the product is defective or applicable law provides otherwise.

4. High-Value and Freight-Shipped Products

Many Home Recovery Sanctuary products—including saunas, massage chairs, cold plunges, red-light therapy systems, and similar equipment—may be oversized, heavy, or delivered by freight carrier.

Inspect Your Delivery

Please inspect your shipment carefully at the time of delivery whenever possible.

Before signing the carrier's delivery receipt:

  • Inspect the packaging for visible damage;

  • Check for crushed boxes, punctures, tears, water damage, broken pallets, or other signs of mishandling;

  • Photograph any visible damage;

  • Note any damage on the carrier's delivery receipt before signing; and

  • Retain all packaging materials until you have confirmed that the product is undamaged and functioning properly.

If significant shipping damage is visible, contact Home Recovery Sanctuary as soon as possible for instructions before refusing delivery.

Failure to note visible freight damage at delivery may affect our ability to pursue a freight claim, although it does not eliminate any rights you may have under applicable law.

5. Damaged or Defective Products

If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as possible, preferably within 48 hours of delivery for visible shipping damage.

Please provide:

  • Your name and order number;

  • A description of the problem;

  • Photographs of the product;

  • Photographs of the shipping carton and packaging;

  • Photographs of shipping labels and freight documents, when applicable; and

  • Video showing the defect or malfunction, when reasonably necessary to diagnose the issue.

Please retain the product and all original packaging while the claim is being reviewed.

Depending on the circumstances and applicable manufacturer warranty, we may arrange for replacement parts, repair, replacement of the product, or a refund.

When an item is confirmed to have arrived damaged, defective, or incorrect due to an error by Home Recovery Sanctuary, the manufacturer, supplier, or carrier, Home Recovery Sanctuary will not require the customer to pay return shipping costs that are our responsibility under this policy or applicable law.

The 48-hour reporting request is intended to help us process freight claims promptly. It does not waive applicable warranty rights or rights provided by law for defects that could not reasonably have been discovered during the initial inspection.

6. Incorrect Product Received

If you receive a product different from the product you ordered, please contact us promptly.

Do not install, assemble, or use the incorrect product.

Once the error has been confirmed, we will coordinate the appropriate return and replacement or refund and will cover authorized return shipping costs.

7. Change-of-Mind Returns

Eligible products returned because of buyer preference or change of mind must meet all return requirements described in this policy.

Unless otherwise stated:

  • The customer is responsible for authorized return shipping and freight charges;

  • Original shipping and delivery charges may be non-refundable to the extent permitted by applicable law;

  • The product must arrive at the authorized return location in new and resalable condition; and

  • Any disclosed manufacturer or supplier restocking fee may be deducted from the refund.

Because freight shipping for large wellness equipment can be expensive, we strongly encourage customers to verify product dimensions, electrical requirements, installation requirements, access pathways, doorway measurements, ceiling heights, and available space before ordering.

8. Restocking Fees

Certain manufacturers or suppliers may charge restocking fees for approved non-defective returns.

When a restocking fee applies, the amount or percentage will be disclosed as part of the applicable product/return terms or communicated to you before you complete an authorized return where required.

We do not charge restocking fees for products returned because Home Recovery Sanctuary shipped the wrong product or where a fee would otherwise be prohibited by applicable law.

9. Non-Returnable Products

Unless required otherwise by applicable law, the following may not be eligible for return:

  • Custom-made or personalized products;

  • Made-to-order products identified as non-returnable before purchase;

  • Clearance or final-sale products identified as such before purchase;

  • Products that have been installed, assembled, altered, modified, or materially used;

  • Products damaged through misuse, improper installation, neglect, or unauthorized modification;

  • Products missing original components, accessories, manuals, or packaging;

  • Certain sanitary or personal-use products after use where health or hygiene considerations prevent resale; and

  • Products specifically identified as non-returnable on the product page before purchase.

Defective products remain subject to applicable manufacturer warranties and any rights provided by law.

10. Return Authorization

All returns must receive authorization before shipment.

To request a return:

  1. Contact Home Recovery Sanctuary at CustomerService@homerecoverysanctuary.com

  2. Provide your order number, product information, and reason for the return.

  3. Provide photographs or other documentation when requested.

  4. Wait for written return authorization and shipping instructions.

  5. Ship the product only to the address provided in the return authorization.

Do not ship a return to the manufacturer's address, supplier, warehouse, or Home Recovery Sanctuary business address unless specifically instructed to do so.

Unauthorized returns may be refused or may result in additional shipping and handling costs.

Approved returns should generally be shipped within 7 days after return authorization, unless different instructions are provided.

We strongly recommend using an insured and trackable shipping service for customer-arranged returns.

11. Order Cancellations

Before Shipment or Fulfillment

Contact us as soon as possible if you need to cancel an order.

If the order has not entered processing, production, fulfillment, or shipment, we will attempt to cancel it and issue the appropriate refund.

After Processing Begins

Because many Home Recovery Sanctuary products are fulfilled directly by manufacturers and suppliers, an order may enter processing shortly after it is placed.

Once an order has entered fulfillment, production, or shipping, cancellation may no longer be possible or may be subject to applicable manufacturer cancellation charges that were disclosed as part of the transaction.

If the product has already shipped, the order generally must be handled under the applicable return procedures.

Nothing in this section limits cancellation or refund rights that apply when an order cannot be shipped within the required or promised timeframe.

12. Shipping Delays

We work with manufacturers, suppliers, and freight carriers to provide reasonable shipping and delivery estimates.

Shipping and delivery estimates may vary based on inventory, manufacturing schedules, product customization, carrier availability, weather, and other circumstances.

When applicable under federal law, if we cannot ship your order within the timeframe stated at the time of purchase—or within the timeframe otherwise required by law—we will notify you of the delay and provide the option to consent to the delay or cancel the affected order for a prompt refund.

13. Lost Shipments

If tracking information indicates that your order has not been delivered within the expected timeframe, please contact us.

We will work with the manufacturer, supplier, and/or carrier to investigate the shipment.

If the shipment is confirmed lost and replacement is appropriate, we will arrange a replacement or refund as applicable.

14. Refunds

Once an authorized return is received, the product will be inspected.

If the return is approved, the refund will generally be issued to the original payment method.

Where applicable, authorized deductions may include:

  • Disclosed restocking fees;

  • Customer-responsible return freight or shipping charges;

  • Non-refundable original shipping charges where permitted by law; and

  • Loss in value resulting from damage, missing components, or use beyond what is permitted under this policy, where legally permitted.

We will notify you when your refund has been approved and processed.

After a refund is issued, your bank, credit card company, financing provider, or payment processor may require additional time to post the credit to your account.

Refund timing required by applicable law will take precedence over any estimated processing timeframe stated in this policy.

15. Exchanges

We generally provide exchanges when:

  • The product received is incorrect;

  • The product was damaged during shipment; or

  • The product is confirmed defective and replacement is the appropriate remedy.

For change-of-mind exchanges, the transaction may be processed as a return of the original product and a new order for the replacement product.

Shipping charges and restocking fees may apply to change-of-mind exchanges.

16. Manufacturer Warranties

Many products sold by Home Recovery Sanctuary include warranties provided directly by their manufacturers.

Warranty coverage, duration, exclusions, repair procedures, and available remedies vary by manufacturer and product.

A manufacturer's warranty is separate from this Return & Refund Policy.

Home Recovery Sanctuary will assist customers in identifying the appropriate manufacturer warranty process when reasonably possible, but warranty claims may be administered directly by the manufacturer.

17. Installation and Site Requirements

Customers are responsible for reviewing applicable product specifications before ordering, including:

  • Product dimensions and weight;

  • Doorway, hallway, stairway, and access requirements;

  • Floor load and placement requirements;

  • Electrical requirements;

  • Plumbing and drainage requirements;

  • Ventilation requirements;

  • Indoor/outdoor installation requirements; and

  • Professional installation requirements.

A product generally will not be considered defective solely because it does not fit the customer's intended space or because the installation location does not satisfy the manufacturer's specifications.

18. Financing and Third-Party Payment Providers

Purchases made through third-party financing or installment-payment providers may also be subject to the provider's terms.

Approved refunds will be submitted through the appropriate payment or financing channel. The timing for account adjustments may depend on the third-party provider.

Nothing in this section reduces any refund rights provided by applicable law.

19. Promotions, Bundles, and Free Gifts

If a returned product was purchased as part of a bundle, promotion, or offer that included a free product or gift, all applicable promotional items may need to be returned to receive the full refund.

If an eligible promotional item is not returned, its disclosed value may be deducted from the refund where permitted by law.

20. Consumer Rights

This policy is intended to operate in accordance with applicable consumer-protection laws.

Nothing in this Return & Refund Policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded, restricted, or modified.

Where applicable law provides greater consumer protection than this policy, applicable law will control.

21. Changes to This Policy

Home Recovery Sanctuary may update this Return & Refund Policy periodically.

The policy applicable to an order will generally be the version in effect when the order was placed, except where a change is required by law.

22. Questions

Questions regarding returns, cancellations, refunds, damaged products, or exchanges may be directed to:

Home Recovery Sanctuary
https://homerecoverysanctuary.com
Email: CustomerService@homerecoverysanctuary.com
Phone: (218) 779-4772
Address: [26234 120th St SW, Euclid, Minnesota 56722

Effective Date: 09/21/2026