TERMS AND CONDITIONS

Effective Date: 09/21/2026

Welcome to Home Recovery Sanctuary. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, content, and related services.

Please read these Terms carefully before using our Website or purchasing products from Home Recovery Sanctuary.

1. Introduction

These Terms apply to the website operated by Home Recovery Sanctuary at:

https://homerecoverysanctuary.com

Throughout these Terms, “Home Recovery Sanctuary,” “Company,” “we,” “us,” and “our” refer to Home Recovery Sanctuary, as applicable.

The terms “you,” “your,” and “customer” refer to individuals or entities accessing our Website or purchasing products through it.

By accessing our Website, creating an account, or placing an order, you agree to these Terms and any policies incorporated into them by reference.

If you do not agree to these Terms, please do not use our Website or Services.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to make purchases through our Website.

If you use the Website or purchase products on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

3. Accounts

3.1 Account Creation

Certain Website features may permit or require you to create an account.

You agree to provide accurate, current, and complete information and to update that information when necessary.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.

Please notify Home Recovery Sanctuary promptly if you believe your account has been accessed or used without authorization.

We reserve the right to suspend or terminate accounts used fraudulently, unlawfully, or in violation of these Terms.

4. Products

Home Recovery Sanctuary offers premium wellness, relaxation, and recovery products that may include:

• Saunas;

• Massage chairs;

• Cold plunges and cold-therapy equipment;

• Red-light therapy equipment;

• Wellness and recovery accessories; and

• Other related products.

Product availability is subject to change.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

5. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, dimensions, images, pricing, availability, and other information.

Because many products are supplied by third-party manufacturers, certain information is based on materials provided by those manufacturers.

Product appearance, finishes, dimensions, specifications, features, packaging, and accessories may occasionally change.

We reserve the right to correct errors, inaccuracies, or omissions, subject to applicable law.

If a material error affects an order you have already placed, we will contact you when appropriate before proceeding with the affected order.

6. Pricing

Prices are displayed in U.S. dollars unless otherwise indicated.

Prices may change without notice before an order is placed.

The price applicable to an accepted order will generally be the price presented to you when you completed the transaction, subject to correction of genuine pricing or listing errors as permitted by applicable law.

Applicable taxes, shipping charges, delivery fees, installation services, and other charges will be disclosed where required.

Promotions, discounts, and special offers may be subject to separate terms and expiration dates.

7. Orders and Payment

7.1 Placing an Order

Submitting an order does not necessarily mean that the order has been finally accepted or shipped.

Orders may be subject to:

• Payment authorization;

• Fraud screening;

• Product availability;

• Manufacturer availability;

• Shipping restrictions;

• Verification of customer information; and

• Other reasonable order-verification procedures.

7.2 Payment

You agree to provide accurate and complete payment and billing information.

Available payment methods will be displayed during checkout.

Payments may be processed by third-party payment processors. Your use of a third-party payment or financing service may also be subject to that provider’s terms and privacy practices.

7.3 Order Acceptance and Cancellation

Home Recovery Sanctuary may decline or cancel an order when reasonably necessary, including because of:

• Product unavailability;

• Pricing or listing errors;

• Manufacturer discontinuation;

• Shipping restrictions;

• Payment authorization problems;

• Suspected fraud;

• Unauthorized transactions; or

• Other circumstances preventing lawful fulfillment.

If we cancel an order after payment has been collected, we will issue the appropriate refund as required by applicable law.

8. Manufacturer-Direct Fulfillment

Many products offered by Home Recovery Sanctuary may be shipped directly to customers by manufacturers, distributors, or authorized fulfillment partners.

As a result:

• Products within one order may ship separately;

• Shipping methods may vary;

• Different carriers may be used;

• Delivery appointments may be required;

• Products may have different lead times; and

• Manufacturer-specific warranty or service procedures may apply.

Home Recovery Sanctuary remains committed to providing customers with appropriate assistance regarding orders placed through our Website.

9. Shipping and Delivery

Shipping, freight delivery, delivery appointments, inspections, damaged shipments, remote-location deliveries, and other delivery matters are governed by our Shipping & Delivery Policy, which is incorporated into these Terms by reference.

Shipping estimates are estimates unless expressly stated otherwise.

When applicable, Home Recovery Sanctuary will comply with federal requirements concerning advertised shipping times, delayed shipments, customer consent to delays, cancellation, and refunds.

10. Returns, Cancellations, and Refunds

Returns, order cancellations, exchanges, damaged products, incorrect products, and refunds are governed by the Home Recovery Sanctuary Return & Refund Policy, which is incorporated into these Terms by reference.

Customers should review that policy before purchasing.

Because many of our products are large, high-value, and shipped by freight, certain eligible returns may be subject to authorized return freight charges and disclosed restocking fees where permitted by law.

Nothing in these Terms limits consumer rights that cannot legally be waived.

11. Product Inspection

Customers receiving freight shipments should inspect the shipment carefully when reasonably possible.

Visible shipping damage should be documented on the carrier's delivery documentation and photographed.

Customers should retain packaging when damage is suspected and contact Home Recovery Sanctuary promptly.

Our complete inspection and freight-damage procedures are described in our Shipping & Delivery Policy.

12. Installation and Site Requirements

Many products offered by Home Recovery Sanctuary require specific site conditions.

Before purchasing, customers are responsible for reviewing applicable requirements, which may include:

• Product and packaged dimensions;

• Product weight;

• Doorway and hallway clearance;

• Stairway and elevator access;

• Floor and structural requirements;

• Electrical requirements;

• Plumbing and drainage;

• Ventilation;

• Ceiling clearance;

• Indoor or outdoor placement requirements; and

• Other manufacturer requirements.

Unless expressly included with the purchase, installation is not included in the product price.

Certain products should or must be installed by qualified or licensed professionals.

Customers are responsible for complying with applicable building codes, electrical codes, plumbing requirements, permits, and other local requirements.

13. Product Use and Safety

Products must be used, assembled, installed, maintained, and operated according to manufacturer instructions, warnings, specifications, and safety information.

Do not use a product in a manner inconsistent with the manufacturer's instructions.

Improper installation, modification, misuse, or failure to follow manufacturer safety instructions may result in property damage or personal injury and may affect applicable warranty coverage.

14. Health and Wellness Information

Home Recovery Sanctuary sells products intended to support wellness, relaxation, recovery, comfort, and related lifestyle goals.

Information presented on our Website is provided for general informational purposes and is not medical advice.

Home Recovery Sanctuary does not diagnose, treat, cure, or prevent diseases or medical conditions.

Statements concerning wellness products should not be interpreted as a substitute for advice from a qualified healthcare professional.

Certain products, including saunas, cold plunges, massage chairs, and red-light therapy equipment, may not be appropriate for everyone.

Customers should consult an appropriate healthcare professional before beginning a new wellness or recovery practice when they have medical conditions, are pregnant, take medications, have implanted medical devices, or have other circumstances for which professional guidance is appropriate.

In an emergency or for urgent medical concerns, seek appropriate medical care rather than relying on information from our Website.

15. Manufacturer Warranties

Many products sold by Home Recovery Sanctuary may include warranties provided by their manufacturers.

Warranty coverage varies by manufacturer and product.

Applicable warranty information may describe:

• Warranty duration;

• Covered components;

• Exclusions;

• Labor coverage;

• Parts coverage;

• Shipping responsibilities;

• Registration requirements; and

• Claim procedures.

Where required by applicable law, warranty terms will be made available for review before purchase.

Manufacturer warranties are subject to their respective terms.

Nothing in these Terms excludes or limits implied warranties or other consumer rights to the extent they cannot legally be excluded or limited.

16. No Independent Medical Warranty

Unless expressly stated in a written product warranty, Home Recovery Sanctuary does not warrant that a wellness product will produce a particular health, fitness, recovery, therapeutic, or medical result for an individual customer.

Individual experiences with wellness products vary.

This provision does not limit warranties or legal rights that cannot lawfully be excluded.

17. Intellectual Property

17.1 Ownership

Unless otherwise indicated, the Website and its original content—including text, graphics, logos, branding, page designs, photographs owned by Home Recovery Sanctuary, videos, and other materials—are owned by or licensed to Home Recovery Sanctuary and are protected by applicable intellectual property laws.

Manufacturer names, product photographs, trademarks, and logos may remain the property of their respective owners.

17.2 Limited Permission

You may access and use the Website for lawful personal and shopping purposes.

You may not reproduce, distribute, modify, commercially exploit, scrape, republish, or create derivative works from protected Website content without appropriate authorization.

18. Reviews and Customer Content

Customers may have opportunities to submit reviews, photographs, comments, questions, testimonials, or other content.

You retain ownership of intellectual property rights you have in your original content.

By voluntarily submitting content for publication through our Website, you grant Home Recovery Sanctuary a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and distribute that content as reasonably necessary to operate, promote, and improve our Website and Services, subject to applicable law.

This license does not prohibit you from using your own content elsewhere.

Home Recovery Sanctuary will not prohibit or penalize customers for providing honest reviews or opinions as protected by applicable law.

You may not knowingly submit content that:

• Is unlawful;

• Infringes another person's intellectual property rights;

• Violates privacy rights;

• Contains malicious software;

• Is knowingly false or deceptive;

• Impersonates another person; or

• Otherwise violates applicable law.

19. Prohibited Uses

You may not use our Website to:

• Violate applicable laws or regulations;

• Commit fraud or engage in deceptive conduct;

• Attempt unauthorized access to accounts or systems;

• Introduce viruses, malicious code, or harmful technology;

• Interfere with Website security or functionality;

• Harvest personal information unlawfully;

• Misrepresent your identity;

• Infringe intellectual property rights; or

• Use automated systems to access or extract Website content in a manner prohibited by law or these Terms.

20. Third-Party Services and Links

Our Website may contain links to or integrations with third-party services, including manufacturers, payment providers, financing providers, shipping carriers, social-media platforms, or other websites.

Third-party websites and services are governed by their own terms and privacy policies.

Home Recovery Sanctuary is not responsible for the content or practices of unaffiliated third-party websites merely because our Website contains a link to them.

21. Website Availability

We make reasonable efforts to maintain the Website but do not guarantee uninterrupted or error-free availability.

The Website may occasionally be unavailable because of:

• Maintenance;

• Software updates;

• Technical problems;

• Hosting interruptions;

• Security issues; or

• Circumstances beyond our reasonable control.

We may modify or discontinue Website features when reasonably necessary.

22. Disclaimers

To the maximum extent permitted by applicable law, the Website and its informational content are provided on an “AS IS” and “AS AVAILABLE” basis.

We do not guarantee that the Website will always be uninterrupted, secure, or error-free.

Product warranties are governed separately by applicable manufacturer warranties, written warranties, applicable implied warranties, and applicable law.

Nothing in these Terms is intended to disclaim, limit, or modify a warranty, consumer protection, product-liability obligation, or other right that cannot lawfully be disclaimed, limited, or modified.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Home Recovery Sanctuary and its owners, officers, employees, agents, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from use of the Website or Services.

Any limitation of liability in these Terms applies only to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited, including liability that may arise under applicable consumer-protection or product-liability law.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Home Recovery Sanctuary harmless from third-party claims, liabilities, damages, and reasonable costs resulting from:

• Your unlawful use of the Website;

• Your material violation of these Terms;

• Your infringement of another person's intellectual property or privacy rights; or

• Content you submit in violation of applicable law.

This provision does not require a consumer to indemnify Home Recovery Sanctuary for claims caused by Home Recovery Sanctuary's own unlawful conduct, negligence, defective products, or other responsibility that cannot legally be shifted to the consumer.

25. Fraud Prevention

We reserve the right to take reasonable steps to prevent fraudulent or unauthorized transactions.

These steps may include requesting additional order verification, delaying fulfillment while verification is completed, or cancelling transactions reasonably believed to be fraudulent.

26. Termination or Suspension

We may suspend or terminate Website accounts or access when reasonably necessary because of:

• Material violation of these Terms;

• Fraudulent activity;

• Security threats;

• Unlawful conduct; or

• Abuse of our Website or Services.

Termination does not affect rights or obligations that arose before termination.

27. Governing Law

To the extent permitted by applicable law, these Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law principles.

Nothing in this provision deprives a consumer of protections provided by applicable law that cannot be waived by contract.

28. Dispute Resolution

We encourage customers to contact Home Recovery Sanctuary first so that we have an opportunity to address concerns directly.

Before initiating formal proceedings, you may contact us at customerservice@homerecoverysanctuary.com or (218) 779-4772.

Unless otherwise required by applicable law, disputes that cannot be resolved informally may be brought before a court of competent jurisdiction.

These Terms do not currently require mandatory arbitration or waive the customer's right to participate in a class action.

Home Recovery Sanctuary may adopt a separate legally reviewed dispute-resolution agreement in the future. Any such provision will apply only as permitted by applicable law and according to its stated effective terms.

29. Changes to These Terms

We may update these Terms periodically to reflect changes in our business, Website, products, policies, or applicable legal requirements.

The updated Terms will be posted on our Website with a revised Effective Date.

Changes will apply prospectively as appropriate and will not retroactively eliminate rights that have already accrued where prohibited by law.

Continued use of the Website after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

30. Severability

If a court or other authority with jurisdiction determines that a provision of these Terms is invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

31. Waiver

Failure by Home Recovery Sanctuary to enforce a provision of these Terms on one occasion does not necessarily constitute a waiver of that provision or our right to enforce it later.

32. Entire Agreement

These Terms, together with policies expressly incorporated by reference—including our Return & Refund Policy, Shipping & Delivery Policy, Privacy Policy, and applicable product-specific terms—constitute the applicable agreement concerning use of our Website and purchases made through it, subject to any additional written agreement applicable to a particular transaction.

33. Consumer Rights

Nothing in these Terms is intended to waive, restrict, or eliminate statutory rights or remedies that cannot legally be waived.

If applicable federal, state, or local law provides a consumer with greater protection than a provision of these Terms, applicable law will control.

34. Contact Information

Questions regarding these Terms and Conditions may be directed to:

Home Recovery Sanctuary
26234 120th St SW
Euclid, Minnesota 56722
United States

Website: https://homerecoverysanctuary.com
Email: CustomerService@homerecoverysanctuary.com
Phone: (218) 779-4772
Customer Service Hours: Monday–Friday, 8:00 AM–4:00 PM Central Time

Effective Date: 09/21/2026